Question 1

What exactly are smart curtains and how do they work?

Accepted Answer

Simply put, we replace your old manual track with a motorized rail you can control via remote, phone, or voice. I designed these motors for Pakistani homes, so they work even during load‑shedding with a manual override.

Question 2

Can I motorize the curtains I already have?

Accepted Answer

Yes! You don’t need new curtains. My team removes the old track and installs our motorized system, re‑hanging your existing fabric. It looks the same but now works automatically.

Question 3

What happens if the electricity goes out (Load Shedding)?

Accepted Answer

Load shedding is common in Pakistan, so every motor has a Manual Override. Even if the UPS is down, you can pull the curtain by hand and it glides open smoothly.

Question 4

Can I install this myself, or do I need a professional?

Accepted Answer

It is designed for easy installation. However, for the best finish, if you are in Islamabad or Rawalpindi, I highly recommend using my professional installation team. We ensure the track is perfectly leveled. If you are in Lahore, Karachi, or elsewhere, I can guide your electrician personally via a WhatsApp Video Call.

Question 5

Do I need a special power outlet near the window?

Accepted Answer

Yes. Our heavy-duty motors (Tuya and Dooya) run on direct power for maximum reliability. You will need a power socket near the top corner of the window. If you are renovating your house now, ask your electrician to leave a point there.

Question 6

Where is your office located? Can I see a demo?

Accepted Answer

Absolutely. I believe in 'Try before you Buy.' Visit us at Office 41, Platino Mall, D Markaz, Gulberg Residencia, Islamabad. We have a demo unit set up so you can test the app and remote yourself.

Question 7

Will these work with Alexa or Google Home?

Accepted Answer

Yes. If you choose our Tuya WiFi Motor, it connects directly to your home internet. You can say, 'Alexa, open the drawing room curtains,' and it works instantly. No extra hub is required.

Question 8

How noisy are the motors? Will they wake me up?

Accepted Answer

They are whisper-quiet (less than 30dB). In fact, many of my clients use them to wake up gently with sunlight instead of a loud alarm. You can barely hear them.

Question 9

Do you offer a warranty?

Accepted Answer

Yes. Since I personally inspect the stock, we offer a comprehensive warranty on all motors. If you face any technical issue, you can call my direct support line at 0315-9289895.

Question 10

Do smart curtains need to be plugged into a wall outlet?

Accepted Answer

Yes. I specifically import mains-powered motors because they are far more reliable than battery versions. You never have to worry about charging them. You just need a standard power socket or a connection point near the top of the curtain box.

Question 11

Is it better to hardwire my curtains if I am doing a home renovation?

Accepted Answer

Absolutely. If you are building or renovating in Bahria Town or DHA, ask your electrician to run a 'Neutral' and 'Live' wire to the window pelmet. Hardwiring hides the cables completely for a clean, luxury hotel look.

Question 12

Can I still move the curtains by hand if the power goes out?

Accepted Answer

Yes. This is a standard feature in all my motors called 'Touch & Go' or Manual Override. If the power is out, you can pull the curtain gently by hand, and the motor will release the clutch to let it glide smoothly.

Question 13

Do I need a separate 'hub' or 'bridge' to use the app?

Accepted Answer

Not for our Tuya WiFi models. They connect directly to your router. However, if you are using the Dooya DT52 (Remote only), no hub is needed at all. For the Dooya DT72, we wire it into your existing home automation system.

Question 14

Can I set my curtains to open and close automatically?

Accepted Answer

Yes, this is the best feature! You can schedule them to open at 7:00 AM for a natural wake-up, and close at Maghrib time for privacy. It happens automatically every day.

Question 15

Is it possible to control my curtains remotely when I am away from home?

Accepted Answer

Yes. With the Tuya app, you can check if you left the curtains open while you are at work or on vacation, and close them with a single tap from anywhere in the world.

Question 16

Is there a way to prevent that annoying light gap in the middle?

Accepted Answer

Yes. We use a special 'Overlap Arm' in the track. Instead of the two curtains just meeting, one arm slightly overlaps the other, ensuring 100% blackout and total privacy.

Question 17

Can smart curtains be installed on Bay Windows or L-shaped Corner Windows?

Accepted Answer

Yes. We use custom 90-degree joiners to curve the track around the corner. We usually install two synchronized motors so both sides move perfectly together.

Question 18

What is 'Tug Control' or 'Touch Motion'?

Accepted Answer

This is a luxury feature. You don't always need the remote. If you are standing near the window, just give the fabric a tiny tug, and the motor will sense it and automatically finish opening or closing the curtain for you.

Question 19

How do I clean the tracks and fabric?

Accepted Answer

You can vacuum the tracks with a brush attachment to keep dust away from the belt. For the fabric, since it is hung on hooks, you can easily remove it for dry cleaning without touching the motor or the track settings.

Question 20

What happens if the motor stops responding?

Accepted Answer

First, check if your internet is working (for WiFi motors). 99% of the time, a simple reset solves it. If not, message me on WhatsApp. Since I keep spare parts in stock in Islamabad, I can usually fix or replace a unit within 24 hours—you won't wait weeks for shipping.

Question 21

What is the warranty period for your smart curtain motors?

Accepted Answer

All motors come with a 1‑year hardware warranty covering any manufacturing defects. We also offer optional extended warranties on request.

Question 22

Do you ship nationwide and how long does delivery take?

Accepted Answer

We ship to every city in Pakistan via a reliable courier service. Standard delivery takes 3‑5 business days after payment confirmation.

Question 23

Can the motors be integrated with Home Assistant or other smart hubs?

Accepted Answer

Yes. The Tuya Wi‑Fi models expose a standard MQTT API, and the Dooya DT72 supports KNX and Control4 integrations for advanced automation.

Answers by Jehangir Khan

Expert Guide &
Support

Essentials & Benefits

Installation & Support

Smart Features & Warranty

Power & Wiring

Automation & Remote Access

Design & Performance

Maintenance & Care

Additional Info

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