Help Center

Everything you wanted to ask, answered

Installation, warranty, smart-home setup, and pricing — straight answers from Pakistan's direct importer. Still stuck? We're a WhatsApp away.

1-Year Warranty
Nationwide Installation
Direct Importer Pricing

Getting Started

Learn the basics about smart curtain automation

What are smart curtains and how do they work?

Smart curtains are motorized window treatments you control via remote, smartphone app, voice commands (Alexa/Google Home), or automatic schedules. Instead of manually opening and closing curtains, a motor does it for you—on demand or on schedule. At BAJT, we offer three premium motors: the Tuya GE82TV (WiFi-enabled, app control, perfect for smart homes), Dooya DT72TV (professional automation, luxury standard), and Dooya DT52S (heavy-duty 100kg motors for large windows). We handle everything: consultation, installation, testing, and 1-year warranty. No DIY hassle.

What are the primary benefits of automating my window treatments?

Four key benefits: (1) Energy savings—automatically close during peak heat to reduce AC load, open during cool hours. In Pakistan's climate, many customers report 10-15% AC bill reduction during summer months. (2) UV protection—prevents furniture and fabric fading from sun damage. (3) Convenience—no manual opening/closing; control from bed, your phone, or voice. (4) Extended curtain lifespan—reduces manual wear and tear. Automated curtains work quietly in the background, improving comfort without effort.

Are motorized curtains safe for homes with children and pets?

Yes, BAJT smart curtains are completely safe for homes with children and pets. All our motors include safety features and manual override options for peace of mind.

Products & Specifications

Technical details about our motors and options

What motor options does BAJT offer?

Three premium motors, all with direct importer pricing and 1-year warranty: (1) Tuya GE82TV—WiFi-enabled, app control, smart home compatible (PKR 28-40K). Best for: Smart home enthusiasts, renters. (2) Dooya DT72TV—Professional automation, voice control, hotel/luxury standard (PKR 28-48K). Best for: Larger homes, complex installations, Alexa/Google integration. (3) Dooya DT52S—Heavy-duty 100kg motor for large windows or heavy drapes (PKR 35-45K). Best for: Theater drapes, blackout curtains, professional installations. All three are compatible with our transparent track-based pricing.

What if my curtains are very heavy?

Choose our DT52S 100KG motor for heavy curtains and multi-panel setups. It can handle professional-grade drapes and is designed for large installations across all window sizes.

What's the noise level?

Our motors operate at less than 35dB (whisper-quiet). Most users find them nearly silent during operation, making them perfect for bedrooms and quiet spaces.

What is the lifespan of BAJT motors?

Our motors are engineered to last 10+ years with proper maintenance. All products come with a 1-year full warranty covering motors and accessories.

Installation & Service

Installation options and professional support

Can I install a smart motor in curtains I already have?

Absolutely! One of our biggest advantages: you don't need new curtains. We retrofit almost any existing curtains—regardless of fabric, weight, or window style. Here's the process: (1) Send us photos + measurements or schedule a site visit. (2) We recommend the right motor for your weight/window size. (3) Our certified technician installs in 2-4 hours (typically one day). (4) We test everything and teach you how to use the app/remote. (5) Full 1-year warranty covers everything. Most retrofit installations in major cities like Karachi, Lahore, and Islamabad are done same-day. Message us on WhatsApp with your window size for a free quote.

Do I need technical expertise to install them?

No! We provide professional installation as part of your package. Our certified technicians handle all setup and configuration. Installation is available nationwide across Pakistan.

What happens if there's a power outage?

All BAJT motors include manual override functionality. You can hand-draw your curtains without damaging the motor during power loss, so you're never stuck.

Can smart curtains be installed on bay windows or corner windows?

Yes! You can install two BAJT smart motors for corner windows or bay windows. Each motor operates independently for flexible control.

Pricing & Payments

Transparent pricing and payment options

How is pricing structured?

Our pricing is simple and transparent - based on track length (5ft, 10ft, 15ft, 20ft). The same price applies to all three motor models. Professional installation is PKR 3,000 additional. View our complete pricing breakdown.

Is installation included in the motor price?

No, installation is a separate charge of PKR 3,000 per motor. This covers professional mounting, calibration, and testing by certified technicians nationwide.

Do you offer bulk discounts?

Yes! For orders of 3 or more motors, we offer special pricing. Contact us for a custom quote based on your project scope.

What payment methods do you accept?

We accept multiple payment methods including bank transfers and cash on delivery. Contact us to discuss the best payment option for your installation project.

Smart Home Integration

Connect your curtains with your smart home

Can I control my curtains using Alexa or Google Home?

Yes! Our WiFi-enabled motors are compatible with Amazon Alexa and Google Home for voice control. Check our motor specifications for smart home compatibility details.

Do I need a separate hub or bridge?

For WiFi models, you'll need a compatible WiFi setup. Our team guides you through integration during installation. Learn more about our smart home integration options in our blog.

Can I set my curtains to open and close automatically?

Yes! WiFi-enabled motors support scheduling through their companion apps. You can set automatic opening and closing times, and some models support sunset/sunrise automation.

Can I control my curtains remotely when away from home?

Yes! WiFi-enabled motors allow remote control via smartphone app from anywhere. You have full automation control even when you're traveling.

Support & Warranty

Warranty coverage and ongoing support

What does your 1-year warranty actually cover?

Full coverage for 12 months on: motor itself (manufacturing defects, normal wear), all accessories (remotes, wall switches, power supplies), and installation labor. Here's how warranty works in Pakistan: (1) Contact us via WhatsApp with issue description. (2) We diagnose remotely—usually same day. (3) If warranty repair needed, we dispatch a technician. (4) No service charge for warranty work. (5) Typical resolution: 3-5 business days. NOT covered: accidental damage, user misuse, unauthorized repairs. Why this matters: We import direct from manufacturers, so we stand behind product quality. That's BAJT advantage #1.

What support do you provide after installation?

Four levels of support: (1) 24/7 WhatsApp support—message anytime, quick replies (usually within hours). (2) Phone support—call us for urgent issues. (3) Remote troubleshooting—we diagnose and fix via app/instructions. (4) On-site technician visits for warranty repairs (no charge). Available nationwide across Pakistan—Karachi, Lahore, Islamabad, Peshawar, and beyond. Most customers never need support; those who do tell us our responsiveness is why they chose BAJT.

Do you offer maintenance services?

Yes! Our nationwide service team provides maintenance and repair services. Contact us for maintenance pricing and scheduling in your area.

What if my curtains stop responding or malfunction?

Our support team can diagnose issues via WhatsApp and provide troubleshooting steps. If physical service is needed, we dispatch technicians from our nationwide network.

Pakistan Service & Shipping

Installation and support across all Pakistani cities

Do you install in my city? (Karachi, Lahore, Islamabad, Peshawar, etc.)

Yes! We serve all major cities and towns across Pakistan—Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Multan, Faisalabad, Quetta, and beyond. For cities within 100km of major metros, installation typically takes 3-5 days. Remote areas may take 7-10 days. Message us on WhatsApp with your city and window measurements for exact timing and pricing.

What payment methods do you accept in Pakistan?

Multiple options: bank transfers (JazzCash, EasyPaisa), cash on delivery in major cities, and advance payment for remote areas. No hidden charges—quoted price includes everything (motor + installation + 1-year warranty). Most customers prefer WhatsApp to discuss payment and get custom quotes. We also offer payment plans for bulk orders (3+ motors).

Are your motors compatible with Pakistani electricity (220V)?

Yes, all BAJT motors are rated for Pakistani electrical standard (220V AC, 50Hz). Safe for our climate and power supply. Many customers run them 24/7 during summer months without issues. During power outages, manual override lets you hand-draw curtains without damaging the motor.

Ready to Automate Your Curtains?

Get a free consultation and quote from our expert team